FAQs


 

  • How much is shipping?
    Shipping is R60 to main areas, and R100 to outlying areas in South Africa. If you aren't sure where you fall, drop us a message! This is a courier service which delivers directly to your home/office. 

    We can also arrange collections if you are in Cape Town.

  • Tracking - You can track your parcel at www.fastway.co.za.

  • Do you ship internationally?
    Yes! Send us a mail and we will arrange your shipping.
  • How long will shipping take?
    We aim get your parcel out as soon as we possibly can, but please allow for up to 7 working days for you to receive your order (after payment is confirmed). This does not apply to international shipping.

  • What are my payment options?
    Instant and safe payment using your debit or credit card can be made via PayFast, or you can EFT the money directly. If you choose to EFT, kindly send proof of payment within 48 hours to avoid cancellation.

    You can also pay via Mobicred, a simple & convenient credit facility that allows you to safely shop online. This allows you pay off your purchase over a few months! 
  • My item doesn't fit! Do you do exchanges and returns?
    Yes - if you aren't happy with what you've received, drop us a mail (hello@glowswim.co.za) and we'll get in touch. Please note this is on an exchange-basis only. 

    Exchanges can only be made within 7 days of receiving the item.

    Sale items are non-refundable.

    Swimwear can be exchanged only if the items are totally unworn and unwashed, so please be aware of this when trying on the item for the first time.

    You shall cover the cost of your exchanges, which includes returning the item and our shipping fee back to you.

    We reserve the right to refuse an exchange if the item is not in its original condition.

    Exchanges are also subject to availability.

  • So how do I know what size to order?

    Our sizes generally follow the standard sizing system. Small (6/8), Medium (8/10), Large (12/14). Certain items will have custom sizing guides on the product page.

    However, we do know that women's sizing can be really f**cking annoying and that every girl is different, so if you are worried get in touch and we can work together to find the best fit! 

  • Do you have a physical store?
    Glow Swim is currently an online-only store.